I have an address validator installed that will double-check your address at checkout, please take care to make sure it is correct.

Please email me directly at ArtofMegK@gmail.com ASAP with your order number and the correct shipping address. If the order hasn’t shipped yet, I can still change the address.

If your order has already shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by you, the buyer, and I cannot offer refunds.

If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped, or you may receive a refund minus the cost of shipping.

I can combine orders and refund shipping overage as long as no orders have been shipped out yet (and none of the products are made by a fulfillment service). Contact me ASAP with the order numbers of the orders you would like to combine!

You should receive a tracking number when you get your order confirmation email. If the email never came, please check your spam folders.

Delivery estimates are subject to change due to potential delays in manufacturing, shipping, holidays, etc. Customers will be updated accordingly!

Additionally, updates will also be made through my social media and on the pre-order info page.

If you purchase an item of pre-order status alongside an in-stock product, then your order will be put on hold so that we can combine it with your pre-ordered item to save on shipping costs. Please keep this in mind when ordering!

If you want in-stock items faster, you'll need to place separate orders.

Unfortunately, once the package leaves our hands we no longer have any control over it.

If your package has been marked as delivered, you will need to contact your local post office as soon as possible!

• Your mail carrier may have marked the package as delivered early - it could show up in a day or two.

• Your mail carrier delivered your package to a neighbor. Check with your neighbors to see. Many carriers will ask if you've done this before starting a claim.

• Your mail carrier attempted to deliver the package but was unable to. Usually your carrier will make another attempt on the next business day. Sometimes, the only thing to do is wait an additional business day to see if the package shows up.

• Your package was sent to the wrong address. Sometimes this happens if you have an outdated address for your account. Double check that the address was correct.

• Delivery of your package was unsuccessful. This can happen for a variety of reasons, but normally in this case, the package will be sent back to me. If I get any return packages, I'll try my best to contact you via email to confirm a delivery address before I send it back to you.

• Your package is lost or stolen. If you suspect your package has been stolen or was lost in transit, please open a mail theft case with USPS and get in touch with me.

It is your responsibility to file a claim with the Post Office in regards to lost packages marked as "delivered."

Most international orders won't have complete tracking and can take 2-7 weeks to arrive depending upon where you live.

There is always the possibility that items get held up in customs for inspections. Customs delays can add 1-2 weeks to transit time.

I am NOT responsible for any customs fees you may need to pay and I will not mark international orders as a lower value to help avoid customs and/or taxes. It is illegal!

Fulfillment time and shipping time for made-to-order items may vary as they are processed from a third party.

As an international customer, please be aware that different countries handle tracking numbers very differently. Most of the time, the tracking number for standard shipping will stop updating once the package has left the US - however, your package is fully insured and it is most likely in transit.

If your package does not arrive within 6-8 weeks of the ship date, please send an email to ArtofMegK@gmail.com with your order number and we will assist you.

Is the item that is missing a shirt, mug, blanket, or towel? These items are shipped from a third-party fulfillment center and will be shipped separately from the rest of your order. There are a few other products in the shop that are also made by the same fulfillment center and will be labeled on the product page as "Made to Order."

If your missing item is not marked as a third-party fulfilled item, please contact us ASAP with your order number and details.

We do accept returns, however you must reach out about your return within 3 days of delivery and ship your items back within 7 days.

Buyers are responsible for return shipping costs and items must be returned in their original condition. Items that are returned opened, damaged, or with missing parts, etc will result in a partial refund.

Items that CANNOT be returned include:

• Custom or personalized items

• Digital Downloads

• Items on Sale - including B Grade pins

• Print-on-Demand items - including, but not limited to apparel, tote bags, and camp cups

All in-stock items typically ship out within 1-9 business days. That number may increase during convention season or when theres a large influx of orders. Items that are made-to-order (shirts, tote bags, and camp cups) may take a little bit longer.

Once your order has shipped, you'll receive an email with a tracking number attached.

We do ship internationally, however the following countries are not accepting in-bound parcels from the United States and we are currently unable to ship orders to these places: Ukraine, Cuba, Iran, North Korea, Sudan, and Syria.